Refund Policy

This Refund Policy describes how Troika Solutions Inc. ("Troika Solutions") handles refund requests for its commercial software licenses and related services. Where an order form or written agreement sets out different refund terms for a specific product, those terms control.

1. Digital Products and License Sales

Our products are digital software and license products. Because access is delivered electronically, purchases are generally final once a license key, download, activation access, onboarding access, or implementation work has been delivered. This is standard for licensed software and reflects the nature of the product rather than a blanket "no refunds" position.

2. Verified Defects and Access Issues

If you experience a verified defect, activation problem, or access issue, contact us and we will make commercially reasonable efforts to troubleshoot, repair, replace, or otherwise resolve the problem so you can use what you purchased. Our goal is for every license to work as described.

3. Evaluate Before You Buy

We encourage every prospective customer to book a demo and confirm fit before purchasing. Our team is available to answer questions and walk through your workflow so expectations are clear up front.

4. How to Request Support or a Refund

To request assistance or a refund, contact info@troikaltd.com with your order details and a description of the issue. We review each request individually and respond in good faith.

5. Items That May Not Be Refundable

Completed onboarding or implementation services, custom configuration, and usage-based third-party costs incurred on your behalf may be non-refundable. Any such exclusions will be consistent with your order form or written agreement.

6. Contact

Questions about this policy can be sent to info@troikaltd.com, or by mail to Troika Solutions Inc., 415 Dupont Highway, Dover, DE, USA.